01 Platform
Every Lead, One Pipeline — 15+ Channels Captured Automatically
Your next job might come from a Google search, a Facebook ad, a Yelp message, a text, an email, or a call your CSR never got to. Onepath catches all of it. Leads flow in automatically from your website scheduler and chat, SMS and RCS texting, email, web forms, inbound calls, Angi, Yelp, Facebook Lead Ads, Google Local Services, Reserve with Google — even abandoned calls and voicemails sitting in ServiceTitan. Every one lands in the same pipeline, tied to a real customer record, ready to be worked.
- One pipeline for every lead source — nothing lives in a silo, nothing falls through
- Marketplace leads (Angi, Yelp, Google LSA, Facebook) captured the moment they arrive
- ServiceTitan abandoned calls, voicemails, and lost-lead calls become live leads instead of write-offs
- Zapier ingress means if a platform can connect to Zapier, it can feed Onepath
02 Platform
Know Exactly How Hot Every Lead Is
Every prospect moves through a clear qualification funnel — from first touch to marketing-qualified, sales-qualified, prospect, customer, and referral — so your team always knows where a lead stands and what it needs next. A visual funnel view breaks conversion down stage by stage, by channel and by source, so you can see exactly where leads stall and which sources actually turn into booked work.
- A shared definition of "hot" — no more guessing which leads deserve attention first
- Stage-by-stage conversion rates by channel and source
- Spot the leak: see precisely where leads drop out of your funnel
- Global search finds any lead by name or address in seconds
03 Platform
AI Opportunity Scoring: Revenue Prediction on Every Service Request
Not all jobs are worth the same truck roll. Onepath scores every opportunity from 0 to 100 and predicts its revenue, using your services, fees, and the customer's own description of the problem. Qualification questions are built automatically for each opportunity, so high-value work gets flagged — and prioritized — before anyone picks up the phone.
- Every service request scored 0–100 with predicted revenue
- Auto-generated qualification questions tailored to the job
- Prioritize dispatch and follow-up by dollar value, not gut feel
04 Platform
Know What You Paid for Every Lead
Onepath automatically captures where each lead came from — the Google or Facebook campaign, the UTM parameters, the Reserve with Google token — and carries that attribution through the conversation, the opportunity, and the booked job. When a job closes, you know which ad bought it.
- Automatic UTM and campaign capture on every inbound lead
- Attribution survives the whole journey: lead → conversation → appointment
- The foundation for true cost-per-lead and cost-per-acquisition reporting
05 Platform
Meet Amy: The AI Front Desk That Books Jobs While You Sleep
Amy is a team of specialized AI agents behind one friendly persona. She reads every inbound message, instantly understands what the customer wants — book, reschedule, cancel, billing question, complaint — and handles it end to end. Booking a job means collecting and confirming customer details, verifying the address is in your service area, qualifying the work, checking authorization, and presenting real appointment slots from your actual calendar. And she adjusts her style per channel: crisp for SMS, fuller for email.
- Understands intent instantly and routes to the right specialist agent
- Books real appointments through a guided six-step flow — no fake "we'll call you back"
- Escalates billing issues and complaints to the right department or a live human, with context
- Channel-aware tone: texts read like texts, emails read like emails
06 Platform
Instant Context: AI Summaries on Every Conversation
When a human needs to step in, they shouldn't have to scroll through forty messages. Onepath auto-summarizes every conversation and every lead, so anyone on your team can pick up a thread in ten seconds and sound like they've been there the whole time.
- Auto-generated summaries on conversations and leads
- Handoffs without the "let me read back through this" pause
- Summaries power escalations, agent tasks, and call briefings platform-wide
07 Platform
Missed-Call Rescue: Turn Dead Air Into Booked Jobs
The most expensive lead is the one that already called you and got nothing. Onepath pulls abandoned calls, voicemails, and lost-lead calls out of ServiceTitan and turns them into workable leads. Recorded calls are transcribed, summarized, and mined for lead potential — and when it's time to reach back out, ringless voicemail drops your message straight into their voicemail box without ringing their phone.
- Abandoned calls and voicemails become leads automatically
- AI call analysis: transcription, speaker separation, summaries, and lead-potential detection
- Ringless voicemail re-engages prospects without an interruption
08 Platform
Follow-Ups That Actually Happen
Most leads don't die — they just go quiet, and nobody follows up. Onepath's AI watches for stalled conversations, decides which ones are worth re-engaging, writes the follow-up, and schedules it. When someone replies "stop texting me," the AI detects the opt-out and honors it immediately.
- AI judges which quiet leads deserve a nudge — and which don't
- Follow-up messages written and scheduled automatically
- Opt-out detection keeps you compliant and courteous
09 Platform
AI Outreach: A Marketing Team in a Text Box
Upload a customer list, type what you want in plain English — "Send a $99 heating tune-up offer to our Seattle customers" — and Onepath does the rest. The AI extracts your targeting, filters your customer base, writes an individual message for every recipient in your campaign's tone, shows you a preview, and schedules delivery inside sensible send windows with rate limiting to protect your deliverability.
- Plain-English campaign creation — no segments, no templates, no mail-merge tags
- Every recipient gets an individually written message, not a blast
- Weekday/time-of-day send windows and throttling built in
- Campaign cost estimates and send/response stats up front
10 Platform
HumanForce: A Command Center for Human Handoffs
When the AI hands a conversation to a person, that person gets a purpose-built console — customer info, the AI's summary, the opportunity, a sub-task checklist, and the full conversation and journey side by side. Agents text, email, call, and take notes without leaving the task. They can create opportunities, answer qualification questions, and schedule or reschedule appointments against your field service system in the same screen. Idle tasks get warned and auto-returned to the queue so nothing sits forgotten.
- One screen for everything: context, communication, and scheduling
- Task types for complaints, urgent appointments, follow-ups, owner verification, reschedules, and cancellations
- Inactivity detection auto-returns stalled tasks to the queue
- Five9 routing with claim-by-email or claim-by-phone-token
11 Platform
The Dashboard That Tells You What Your Customers Cost
Onepath pulls your actual ad spend from Google and Facebook and blends it with your lead and booking data to show true cost-per-lead and customer-acquisition cost for every campaign — down to the ad-group level. The business dashboard tracks your key metrics over any period, filters by channel and source, and surfaces an "attention" panel of things that need action right now.
- Real CPL and CAC from real ad spend — not estimates
- Ad-group-level breakdowns to find what's actually converting
- Period views from five days to all-time, filtered by channel and source
- An attention panel so the morning check-in takes two minutes
12 Platform
Works With Your FSM — or Without One
Onepath integrates natively with ServiceTitan, HousecallPro, and AccuLynx behind one unified layer: customers, appointments, availability, job types, price book, service areas, campaigns, and employees all stay in sync. Not on an FSM yet? Standalone mode runs your entire scheduling operation — capacity, availability, booking — on Onepath itself. Start standalone, switch to an FSM later; the platform routes everything automatically.
- Native ServiceTitan, HousecallPro, and AccuLynx integrations
- Standalone mode: full scheduling with no FSM required
- One consistent behavior across integrations — bookings land in the right system, every time
- Every FSM API call logged for audit and debugging
13 Platform
Capacity That Matches How You Actually Run Trucks
Real availability comes from real constraints. Define capacity pools, weekly schedules, and slot templates per trade and service; set holidays and date overrides; map services to the pools that can handle them. The availability engine serves only slots you can genuinely staff — with buffers — whether the request comes from your website, a text, or a phone call.
- Capacity pools and weekly schedules per trade and service
- Holidays and one-off date overrides
- Real-time availability search with booking buffers
- The same engine answers web, chat, and voice booking requests
14 Platform
Get Booked Directly From Google Search and Maps
Reserve with Google puts a "Book" button on your Google Business Profile. Customers book you straight from Search and Maps, Onepath feeds Google your services and availability daily, and conversions are reported back — so you show up where homeowners are already looking, with a booking path that's one tap long.
- A "Book" button on Google Search and Maps
- Daily merchant and service feeds, automatically maintained
- Conversion reporting closes the loop on what Google sends you
15 Platform
Your Appointments, In Your Calendar
Subscribe once and every Onepath appointment shows up in Google Calendar, Apple Calendar, or Outlook via a live ICS feed. No exports, no copy-paste, no second calendar to check.
- Live calendar feed for Google, Apple, and Outlook
- Always current — bookings, reschedules, and cancellations flow through
- Zero setup beyond pasting a link
17 Platform
An Open Door for AI Agents: The Onepath MCP Server
Onepath speaks Model Context Protocol natively. External AI agents — including Onepath Voice itself — connect with a scoped token and get 14 tools: book, cancel, and reschedule appointments, create and qualify opportunities, query availability, manage customer records, escalate to humans, and more. If you're building with AI, Onepath is the booking backend that already speaks your agent's language.
- 14 MCP tools covering the full booking and escalation lifecycle
- Read-only resources for conversations, customers, and appointments
- Token-authenticated and scoped per conversation
- The same interface that powers Onepath Voice in production
18 Platform
Platform Foundations: Set Up Fast, Run Tight
Everything around the edges that makes the platform livable: a guided onboarding that walks you from trade selection through capacity, integrations, and channel setup; team management with roles for admins, agents, and supervisors; AI personalization so Amy's tone and follow-up cadence match your brand; notification preferences for how you hear about appointments; and Stripe-powered billing.
- Guided step-by-step onboarding — trades, services, capacity, channels, escalation policy
- Roles and permissions for the whole team
- Tune your AI's tone and follow-up rules to fit your shop
- Notification preferences and self-serve billing
